Last updated: October 18, 2026
This Privacy Policy explains how Frank Ruiz Realty Group, a real estate brokerage led by Frank Ruiz, Broker/Owner of Coldwell Banker Riviera Maya, collects, uses and protects the personal information of visitors to frankruizrealtygroup.com.
Who is responsible for your data
Frank Ruiz Realty Group
40 Avenida Sur esq. 3 Sur Centro, Edificio Bautista, 77710 Playa del Carmen, Quintana Roo, Mexico
Email: contact@frankruizrealtygroup.com
Phone / WhatsApp: +52 984 801 0177
What information we collect
- Information you send us: when you fill out a contact form, request a tour or message us, we receive the details you provide, such as your name, email address, phone number and your message.
- WhatsApp: if you contact us through the WhatsApp button, your conversation is handled through WhatsApp under its own privacy terms.
- Browsing information: like most websites, we use cookies and similar tools to understand how visitors use the site, including Google services and the Meta (Facebook) Pixel.
How we use your information
- To answer your questions and send you information about the properties you are interested in.
- To schedule property tours and follow up on your enquiry.
- To improve our website and measure the performance of our advertising.
We do not sell your personal information.
Services we use
To operate this website we rely on trusted third-party services, which may process your information on our behalf: our web hosting provider, Google (including Google Maps, Google measurement tools and Gmail for sending website notifications), Meta Platforms (Meta Pixel) and WhatsApp. Each of these services applies its own privacy policy.
Your rights
You may request access to, correction of, or deletion of your personal information, or object to its use, at any time by writing to contact@frankruizrealtygroup.com. We will respond to your request as soon as possible.
Cookies
You can block or delete cookies in your browser settings. Some parts of the website, such as maps or saved favorites, may not work correctly without them.
Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated.
Aviso de privacidad (resumen en español)
Frank Ruiz Realty Group, con domicilio en 40 Avenida Sur esq. 3 Sur Centro, Edificio Bautista, 77710 Playa del Carmen, Quintana Roo, México, es responsable del uso de los datos personales que nos proporcionas a través de este sitio, como nombre, correo, teléfono y mensaje. Los usamos para atender tus solicitudes, darte información de propiedades y dar seguimiento a tu interés. No vendemos tus datos. Puedes ejercer tus derechos de acceso, rectificación, cancelación u oposición escribiendo a contact@frankruizrealtygroup.com.
